Terms and conditions

Shipping/order policy:
-Orders that are received by 8 PM will be delivered on the date of delivery selected by the customer to the address listed; between the hours posted on the checkout page.

-Deliveries may be delayed. In the case of delayed delivery, we will endeavor to deliver as close as possible to the delivery window. You will not hear from us unless there is an actual problem with fulfilling your order.

-For orders received after 8 PM, with a delivery date selected for the following day, the delivery date will automatically change to two days from the date of ordering. In situations where the following day is a Friday, the delivery will be canceled and your money refunded.

– If a customer selected “Friday only items” in their cart (kugels/dips) and selected a different delivery day (other than Friday) the delivery day will automatically be changed to Friday.

– We try our best to manage the stock of the items accurately in live time. However, in some cases, this is not possible. If you ordered an item that is not in stock, we will contact you to let you know about it and arrange a substitute item, refund, or promo code. It is recommended to put in orders for kugels/dips early on in the week, so as to secure your order.

Prices of all items listed on the website are subject to change without notice.

Warranty Policy:
-In cases of damaged products, please contact us to discuss a refund or store credit for your order.
-If something you ordered is missing from your delivery, please contact us as soon as possible. In some cases, we will be able to return the same day with your missing items. If you do not contact us on the same day, a refund may not be possible, and in such cases, store credit will be granted in the form of a coupon code.

Cancellation Policy:
-Cancellation requests must be received by email, or WhatsApp, or through the contact page of the website.

-Bakery orders can be canceled/refunded up until 7:45 PM prior to the date of delivery unless the items require two-day advance notice to the bakery. In such cases, items must be canceled before the bakery has started working on preparing your order. We will notify you upon receiving your request to cancel your order.

-Orders made by Binyomin (dips/kugels) can be canceled by Tuesday 8 PM. After this point, planning and preparation of your order have begun, and therefore cannot be refunded.

Privacy Policy:
Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy. Your personal data will not be used for any other purposes that are not related to Kleinsbakery.com. Your personal data including emails will not be used by a third party in any way nor matter.